Privacy Policy

Thanks for visiting our website! This policy explains how we handle your personal information. We want you to make informed decisions about sharing your details, so please take a few minutes to read it over.

This Privacy Policy describes how Aking Sinta Jewellery Limited ("Company", "we", "us", or "our") collects, uses, shares, and stores personal information of users ("you" or "your") who visit our website at akingsinta.co.uk ("Website"), purchase our products, or engage with us.

Types of Information We Collect

Account Information: When you sign up for an account, we collect your name, email address, phone number, billing and shipping addresses, profile picture, and other information you provide.

Purchase Information: When you make a purchase, we collect your name, billing/shipping addresses, phone number, email, payment method, items purchased, order number, and other transaction details.

Website Activity Data: We automatically collect information about your interactions with our Website like pages or products you view, search terms you enter, and how you navigate through the Website. This includes collecting your IP address, browser type and version, time zone, cookie data, and reference site domain names and URLs.

Marketing Data: If you opt-in to receive our emails, we collect your email and name. We track email open rates through invisible pixels embedded in the emails. If you interact with our ads, we may collect information through pixels or cookies about those interactions.

Social Media: If you interact with our social media accounts, we collect information like your profile, comments, likes, posts, and contacts.

Mobile App Data: If you use our mobile apps, we may access your location, device ID, and other uniquely identifiable data. The app may also collect usage data to improve performance.

Third Party Data: We may collect information about you from third party sources like marketing partners, demographic firms, loyalty programs, and publicly available information.

How We Use Your Information

Fulfilling orders by processing transactions, shipping products, and providing related customer service.

Marketing and advertising by sending promotional communications, tailoring ads based on your preferences, and analysing effectiveness. 

Website improvement by better understanding user behaviour, fixing issues, developing new features, and personalising your experience.

Analytics and research to better understand our customers, improve our business performance, and identify market opportunities.

Fraud prevention and legal compliance by detecting security incidents, protecting against malicious activity, and fulfilling legal obligations.

How We Share Your Information

We only share your information with third parties as outlined below:

Service Providers: We share your data with vendors and contractors that help us operate and improve our business. This includes payment processors, shipping companies, marketing firms, data analytics providers, and more.

Legal Obligations: We may disclose information if required to comply with laws, regulations, court orders, subpoenas, legal process, or government requests.

Asset Transfers: If we are acquired by or merged with another company, information may be transferred to the new owners. If we file for bankruptcy, your info may be considered an asset that can be sold or transferred.

With Your Consent: We may share information for other purposes not described above with your explicit permission or direction to do so.

Your Privacy Rights

You have the following rights related to your personal information:

Access or Update: You can request to access or update inaccuracies in your personal data by contacting us.

Delete: You can request that we delete your personal data by contacting us.

Object or Restrict Use: You can ask us to stop using or restrict our use of your data by contacting us.

Portability: You can ask us to provide a copy of your data in a machine-readable format by contacting us.

Unsubscribe: You can unsubscribe from promotional emails by using the opt-out in emails.

Complaints: You can file a complaint related to our handling of your personal data with us or the relevant supervisory authority.

EU GDPR

For residents of the European Economic Area, you have expanded rights under the GDPR. These include:

❀ Right to erasure and to be "forgotten"

❀ Right to data portability to another controller

❀ Right to object to processing for direct marketing or legitimate interests

❀ Right to restrict processing in certain situations 

❀ Right to transparent information on processing activities

❀ Right to withdraw consent at any time  

To exercise these expanded rights, please contact us using the information below. We respond to all requests in accordance with applicable data protection laws.

Shopify Ad Services

We use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third party websites.

Shopify uses cookies, pixel tags (also called web beacons), device IDs, and other similar tracking technologies to collect data about our customers’ online activities and interactions with our website and ads. This allows us to tailor ads and marketing messages to better match your interests.

The data collected through these tracking technologies may be linked to other information Shopify already has about you, including your customer account. It may also be shared with third party marketing partners, advertisers, analytics providers, and merchants.

You can learn more about Shopify's data collection practices and your opt-out options in their Privacy Policy.

Data Retention

We retain your personal information only as long as needed to provide you services, run our business operations, comply with legal obligations, or as otherwise permitted by law.

Data Storage and Security

We use appropriate technical and organisational measures like encryption, password protection, firewalls, and access controls to protect your information. However, no security measures are 100% impenetrable, so we cannot fully guarantee the security of your data.

Information collected by us may be stored and processed in your region, in the United States, and in any other country where we or our service providers operate facilities.

Children's Privacy

Our Website and services are not designed for or directed at children under 16 years of age. We do not knowingly collect any personal data from children.

International Data Transfers

Your data may be transferred to and maintained on servers or databases located outside your state, province, country, or jurisdiction where privacy laws may differ from those in your location. If you are located outside the United States and choose to provide information to us, we may transfer your data to the United States and process it there.

Changes to this Policy

We may change this Privacy Policy at any time. If we make significant changes, we will notify you of the changes through the Website or by sending you an email or other notification. We encourage you to review this policy periodically to stay up-to-date about our privacy practices.

Contact Us

If you have any questions about this Privacy Policy and how we use your data, please contact us at: policies@akingsinta.co.uk

Effective Date: 08 September 2023