Shipping Policy

We aim to get your order dispatched and on its way to you as quickly as possible. Please see below for more information on our shipping methods and delivery estimates.

Packaging

Aking Sinta promotes eco-friendly products and materials hence why the packaging for your piece(s) will be a simple box or a reusable cotton drawstring bag and will be shipped in recyclable and biodegradable boxes or envelopes. Please reuse them if possible!

Dispatch Times

We aim to dispatch in-stock items within 1-2 business days and 'handmade to order' items within 2-4 business days of receiving payment. However, dispatch may take longer during busy sale periods. A dispatch confirmation will be sent to your email. 

UK Shipping and Delivery

For deliveries within the UK, we use Royal Mail services as a default.

Shipping Monday-Friday excluding Bank Holidays.

Standard 

Express 

Tracking Orders

Once your order has been dispatched, you will receive an email with tracking information so you can follow its progress.

Public Holidays and Unexpected Delays

Delivery times may be longer due to bank holidays, national public holidays and unforeseen circumstances like severe weather. If your order is delayed, please contact us. We'll investigate, provide updates and work with you to resolve any issues. 

Undelivered Parcels

If an order is returned to us due to being undelivered, we will contact you to verify your address and re-arrange delivery.

Lost or Stolen Parcels

We totally understand how frustrating it can be if a parcel goes missing or gets stolen. While we do everything we can to ensure your order arrives safely, once it's marked as 'delivered' by the courier, it's out of our hands. If you do run into any issues though, please reach out to us and we'll do our best to help. Your satisfaction is very important to us!

International Shipping

We currently only ship to addresses within the UK. We hope to expand our international shipping in the very near future. In the meantime, we offer international shipping to select countries on our Etsy store. 

Return Shipping

Send your eligible items back to us at this address:

Aking Sinta Jewellery Limited
Apartment 4.6B Melia House 
2 Hornbeam Way 
Manchester
M4 4AY
United Kingdom

Note that you will be responsible for paying for the return shipping costs. Shipping costs are non-refundable. If your return is accepted, all shipping costs will be deducted from your refund.

Please contact us if you have any other questions about shipping, delivery, or returns. We'll be happy to assist!

If you have any questions about this Shipping Policy, please contact us at: policies@akingsinta.co.uk